Creating a Support Ticket
April 04, 2014 at 3:02 PM
In order to create a support ticket, you must first create a support account.
There are two ways to create a new support ticket:
- Click on the Add Ticket button on your Profile > Support page.
- Click on the Add Ticket button on the Helpdesk > Ticket page.
Once you have started a new ticket there are 4 fields that need to be filled out:
- Title: This what will be shown to you and the support staff as a reference to the ticket. Try to make it short and concise.
- Priority: How much of an issue is this causing you
- Description: A detailed description of the issue
- Files: Upload supporting files, such as images or pdfs
After these fields are filled in, you can submit the ticket.