Sky Blue Sofa Helpdesk Creating a Support Ticket - Sky Blue Sofa Helpdesk

Creating a Support Ticket

April 04, 2014 at 3:02 PM

In order to create a support ticket, you must first create a support account.

There are two ways to create a new support ticket:

  1. Click on the Add Ticket button on your Profile > Support page.
  2. Click on the Add Ticket button on the Helpdesk > Ticket page.

Once you have started a new ticket there are 4 fields that need to be filled out:

  1. Title: This what will be shown to you and the support staff as a reference to the ticket. Try to make it short and concise.
  2. Priority: How much of an issue is this causing you
  3. Description: A detailed description of the issue
  4. Files: Upload supporting files, such as images or pdfs

After these fields are filled in, you can submit the ticket.


Categories: How to create a support ticket
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